• Zimmer Biomet Website Privacy Policy

    Welcome

    Zimmer Biomet is a leader in musculoskeletal healthcare. Our purpose is to restore mobility, alleviate pain, and improve the quality of life for patients around the world. This Zimmer Biomet Privacy Policy ("Policy") explains our practices for the collection and processing of information collected from or about you by any subsidiary or affiliate of Zimmer Biomet Holdings, Inc. (including Zimmer, Inc. and Biomet, Inc., collectively “Zimmer Biomet,” “we,” “our,” or “us”). We value your privacy and have created this Policy to inform you of our practices.

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    Scope

    This Policy describes the types of Personal Information that Zimmer Biomet collects, how we may use and disclose that Personal Information, and how you may exercise your rights regarding our processing of your Personal Information. This Policy applies to the Personal Information that is collected or processed by us online and in other situations where you interact with us. Specifically, when you visit any online portal, website or mobile application where this Policy is posted (individually and collectively referred to in the Policy as the “Website” or “Websites”), this Policy applies. This Policy also applies to Personal Information that is collected or processed when you interact with us by means other than our Websites, including, Personal Information collected in-person, by telephone, or by mail and where you are not provided a more specific privacy notice at the beginning of our relationship or, in the case of a single interaction, at the time of our interaction. For example, you may engage Zimmer Biomet and provide your information to us in-person when you attend a conference, pursue employment with us, make a complaint to us by phone or mail, or interact with us in other ways. ???????

    Zimmer Biomet has other unique privacy policies that apply to certain specific situations, such as privacy notices directed to our hospital, medical scanning facilities, and other similar healthcare provider customers, our suppliers, and others for various specific circumstances. To the extent those policies or notices apply and conflict with this Policy, those policies govern our interactions with you.

    If you are a healthcare provider, including hospital, medical treatment or scanning facility personnel or one of their representatives, that is a Zimmer Biomet customer or acting on behalf of a Zimmer Biomet customer and you provide patient information (for example, health or treatment information including? x-rays or medical images that relate to an individual) to Zimmer Biomet in any manner, including over any Website that links to this Policy, please note that you are responsible for obtaining any consent required under applicable laws from the relevant individual before providing, uploading, or posting the information. In addition, you are responsible for complying with all applicable privacy laws.

    Please carefully review this Policy. To the extent permitted by applicable law, by providing us your Personal Information or otherwise interacting with us, you are agreeing to this Policy.

    The Zimmer Biomet subsidiary or affiliate with whom you are interacting or who owns and operates the Website or online service that you are visiting is, where applicable, the data controller responsible for the collection and use of your Personal Information. A list of the data controllers can be found in Appendix 1 to this Policy, which is available here,?and contact details can be found in the Contact Us section at the end of this Policy.

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    Information Collection

    Personal Information

    "Personal Information" (also referred to as “Personal Data” in some jurisdictions) is any information that can be used to identify an individual or that we can link directly to an individual, such as name, address, email address, telephone number or credit card number, as applicable. Personal Information, in some jurisdictions, can even include information that indirectly identifies a person – such as a unique number assigned to a patient by a medical facility or healthcare professional, even absent other identifying information. Health and treatment information pertaining to an identified or identifiable individual is a form of Personal Information that, in this Policy, we call Special Personal Information ("Special Personal Information"). We will process any Special Personal Information and Personal Information we collect in accordance with applicable law and as explained in this Policy (unless, as explained above, one of our other policies governs). If you do not want to provide us with this information, certain products, services, or features of the Websites may be unavailable to you

    Below is a summary of how we collect and use Personal Information:

    Categories of Personal Information We Collect

    Categories of Sources

    Business or Commercial Purpose for Collection

    Categories of Third Parties With Whom We Share

    Identifiers (e.g., first and last name, email address, postal address, account username and password, IP address, and National Provider Identifier or state license number).

    Directly from you; From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Demographic Information (e.g., age, gender, marital status, or disability, and date of birth).

    Directly from you; From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Commercial Information (e.g., transaction records, products or services purchased, obtained or considered, request documentation, and your customer service records).

    Directly from you; From your devices; From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Financial Information (e.g., financial transaction history, and financial account number).

    Directly from you; From your devices; From our business partners

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance.

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Biometric Information (e.g., X-rays, magnetic resonance imaging, and other similar medical scans).

    Directly from you; From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Internet or Other Electronic Network Activity Information (e.g., activity on our Websites, referring websites, and data collected from cookies or other similar technologies).

    From your devices; From your devices; From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Geolocation Data (e.g., geolocation of your device).

    From your devices; From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Sensory Information (e.g. auditory, visual, or other sensory conditions that may be relevant to the use of our products and services). 

    From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Professional Information (e.g., job title or position, employer,  National Provider Identifier number, state medical license number, work skills, and employment history).

    Directly from you; From our business partners;

    To assess professional qualifications and/or to provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Education Information (e.g., graduate degree, certification, specialized  training, and your enrollment history for our education and training events).

    Directly from you; From our business partners;

    To assess professional qualifications and/or to provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    Inferences based on the categories described above (e.g., statistics, trends, or assumptions about the products and services that may interest you).

    From our business partners;

    To provide you with our products and services; communicate with you; detect security incidents and protect against malicious or illegal activity; debugging; short-term, transient use; internal research and development; quality assurance

    Our affiliates, subsidiaries, and related companies; partners that assist us in providing the products or services that you request or improving our marketing or administration; and, government officials, when permitted by this policy.

    We may disclose the above categories of information for business purposes described in the Using and Sharing the Information We Collect section of this Policy.

    Examples of instances where we collect Personal Information, include if you:

    • register for an account for one of our services or events;
    • sign up for newsletters or other informational or marketing materials;
    • participate in our events, conferences, or trainings, including surgery trainings and product demonstrations;
    • ask us a question by contacting us at the information provided in the Contact Us section of the Website;
    • apply for employment with us;
    • interact with us as a customer, supplier, or business partner or an employee or representative of same, including if you provide information about your customers or patients;
    • respond to our surveys or questionnaires;
    • make a complaint to us or to our customers about us and we receive your information from them; or
    • purchase our products or services.

    The information we collect is typically related to the product or service requested, such as name and contact details, the nature of the product or service requested, and related information so that we may fulfill requests and respond to them. For example, if you apply for a job with Zimmer Biomet, the information collected will include your qualifications for the position, your education, applicable licenses or certifications, prior job history, references, and any other information that you choose to include about yourself. Similarly, if you contact our customer service telephone number for assistance, the information collected may include your name, contact details, a description of your experience with a certain product or service, and any other information that you choose to include about yourself.

    We may be required by law to collect certain Personal Information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfillment of these obligations.

    Occasionally, Zimmer Biomet may invite you to participate in a survey or poll, for example, to provide feedback on our services or products.

    Technical Information

    When you visit the Websites, we may also collect certain technical information relating to users, which your web browser automatically sends whenever you visit a website on the Internet or which is collected when you use a mobile application. Our servers automatically record this information, which may include Internet Protocol ("IP") address, browser type, browser language, device type, advertising IDs associated with your device (such as Apple’s Identifier for Advertising (IDFA) or Google’s Ad ID (AAID)), the date and time of your request, and Uniform Resource Locators, or URLs (i.e., website addresses) visited prior to visiting and after leaving our Websites. Depending on a user’s country and the specific information involved, this technical information may or may not be Personal Information. ?

    Cookies and Similar Tools

    Also when you visit the Websites, we, like many websites, may use "cookies," web beacons and other technologies on our Websites to help us serve users better, and to help us evaluate and improve the content or functions of our site. A cookie is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and, among other things, recognize you as a return visitor to our Websites. Web beacons are small pieces of code placed on our Websites that allow us to obtain information about website usage. ??

    Common uses for cookies include:

    • Identifying visitors who have signed into a protected website to avoid users having to submit a user name and password for every page;
    • Keeping track of visitors' preferences regarding the content they would like to see and the format in which they would like to view it so they don't need to resubmit the preferences every time they visit the site;
    • Keeping track of which pages visitors request to make improvements to site content and navigation.
    • Engaging in analytics about how the Websites are used.
    • Collecting information about visitors’ online activities over time and across different websites when they use the Websites.

    If you prefer not to receive cookies from this Website set your browser to refuse all cookies from this and other websites that you may visit. This will provide you with more control over the acceptance of cookies on your computer. However, it is possible that some portions of the Websites will not function properly or may perform more slowly if you choose to reject cookies. By using our Websites and not disabling cookies, you consent to their use. We may also provide additional options for your choices regarding cookies on the Websites.

    For more information on our use of cookies, please see the Zimmer Biomet Websites Cookie Policy at www.chazi.site/cookies-policy.html.

    Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. While we might engage in such tracking, our Websites do not support Do Not Track requests at this time.

    Children’s Information

    Zimmer Biomet does not knowingly collect, maintain, disclose or otherwise process Personal Information from minors below the age of 16 in the country where the minor resides without the permission of such minor’s parents or legal guardians. This does not affect medical information about minors that a healthcare professional using one of our Websites may provide in connection with our healthcare professional-directed products or services Websites.

    Combination of Data

    We may combine any of the information we collect, whether Personal Information or not, with Personal Information such as demographic information (for example, age and gender) that we may obtain from third parties. These third parties include healthcare professionals, hospitals, medical scanning facilities or similar healthcare providers or one of their representatives who may use patient-related products and services that we make available to them in the course of their or our provision of treatment.

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    Using and Sharing the Information We Collect

    Zimmer Biomet uses the information we collect: to communicate with you, to provide our products and services to you; to customize or personalize content for you; to identify and authenticate you; to improve our products and services, including the content on our Websites; to market to you; and for administrative purposes, system security, product development, and research.

    We may share the information that we collect, including your Personal Information, among our affiliates, subsidiaries, and related companies, as well as with certain third parties that assist us in providing the products or services that you request or improving our marketing or administration. These may include companies that provide analytics to us about use of our products and services, including your use of our Websites, so that we can evaluate those analytics and continue to improve our products and services. Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the services).

    To the extent that Personal Information and Special Personal Information is transferred out of the country where you, or other individual whose information is provided to us, lives, such as to Zimmer Biomet companies in other countries, including in the United States, there may be different standards that apply to how your Personal Information may be used and protected. Zimmer Biomet has put in place appropriate safeguards, in accordance with applicable legal requirements, to ensure that Personal Information is adequately safeguarded and protected, irrespective of the standards in the country where your Personal Information may be transferred. This includes obtaining written assurances from any third parties, such as service providers, given access to your Personal Information, so as to require them to adopt standards that ensure an equivalent level of protection for data as that adopted by Zimmer Biomet.?Zimmer Biomet Holdings, Inc. and its U.S. affiliates and subsidiaries (“Zimmer Biomet U.S.”) also comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework(s) (“Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of certain personal information transferred from the European Economic Area, the United Kingdom, and/or Switzerland, as applicable, to the United States in reliance on Privacy Shield. Zimmer Biomet U.S. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. Click here to view our Privacy Shield Privacy Policy. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. Should you wish to know more about how Personal Information and Special Personal Information are protected please contact privacy.emea@zimmerbiomet.com.

    From time to time, we will provide aggregate statistics about our customers (including their customers), sales, online traffic patterns, and related information to reputable third parties, who help us improve our business and services. These aggregate statistics do not include any personally identifying information. Anonymized or de-identified and aggregated information may also be shared with third parties for other purposes, including the optimization of your web browsing experience and for reports on industry or company trends.

    We also may use or disclose information to third parties, such as law enforcement agencies and government authorities, when we have a good faith belief that disclosure is necessary in order to protect the legal rights, safety, and security of Zimmer Biomet, our affiliates, or our business partners; to respond to and resolve claims or complaints; to prevent fraud; for risk management purposes; and to comply with or respond to law enforcement, a legal process, or a request for cooperation by a government or other regulatory entity.

    In the event that we sell, assign, or transfer all or part of the Zimmer Biomet business or its assets, we may transfer your information, including Personal Information, to the buyer, assignee, or transferee that is a party to that transaction. However, the buyer, assignee, or transferee will be required to safeguard Personal Information in a manner that is consistent with the requirements in this Policy. In such situations, your continued use certain products or services may signify your agreement to be bound by the privacy policy and other applicable terms of the subsequent owner or operator.

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    Legal Bases for Using Your Personal Information

    There are different legal bases that we rely on to use Personal Information, namely:

    • Performance of a Contract - The use of Personal Information may be necessary to perform the contract that you or your organization has with us or to take steps at your request prior to entering into a contract with you or your organization. For example, where you work for us either as an employee or a service provider or apply for a job with us, your Personal Information will be necessary in connection with your contract of employment or services agreement or for the possibility of entering into a contract with us. If you are a consumer or a user of our services we will use your Personal Information to carry out our obligations under the contract that we have with you. We similarly process patient-related Personal Information from our customers and employee and representative information from our customers, suppliers and business partners to perform our contracts with those organizations.
    • Consent – We will rely on consent, which, in some cases, may be implied, to use: (i) technical information, such as cookie data and geolocation data, as described in this Policy; and (ii) Personal Information for certain marketing purposes. Where we would like to use Special Personal Information, like health information that we collect from you, we will only do so with your explicit consent if required by law, unless we have an obligation under employment law. You may withdraw your consent at any time by contacting us at the addresses at the end of this Policy. We may obtain certain Personal Information and Special Personal Information about you from healthcare professionals (including hospitals, medical scanning facilities or similar healthcare providers or one of their representatives) that use our products and services, in which case they are responsible for obtaining and handling any required consents or for having another legitimate basis for processing such information.
    • Legitimate interests – It is in our legitimate interests to process Personal Information in order to improve our products, services, perform administrative tasks, communicate with you, including the delivery of marketing communications with users and patients (and where consent is not required by applicable law), customize and personalize content for users, identify and authenticate you, secure our systems and information, conduct research, and develop new products. It is also in our legitimate interests to protect the legal rights, safety, and security of Zimmer Biomet, our affiliates, and our business partners; to respond to and resolve claims or complaints; to prevent fraud; and to manage risks associated with our business. For more information about the balancing test that we carry out to process your Personal Information to meet our legitimate interests, please contact us using the details below.
    • Public interest – In limited circumstances, including, in some cases, complaint handling, we may process your information, including sensitive Personal Information, for reasons of public interest in the area of public health. In particular, Zimmer Biomet may process your information in connection with efforts to ensure high standards of quality and safety for medical devices.
    • Legal obligations – We may use Personal Information to comply with legal obligations to which we are subject. For example, we may disclose Personal Information for medical device regulatory reporting requirements or to law enforcement in accordance with legal process.

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    Interactive Features of our Websites

    To the extent we offer any public or group forums on our Websites, such as newsfeeds, blogs, message boards or similar tools (“Interactive Features”), the posts or comments you make may be public and viewed by others. You should use care before posting information about yourself, including Personal Information, online. You acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit to Interactive Features over the Websites. Except when required to do so by applicable law, we assume no obligation to remove Personal Information from postings on our Websites and you disclose any Personal Information in your postings at your own risk.

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    Links to Other Websites

    Our Websites may contain links to other websites that are not owned or operated by Zimmer Biomet, such as social media websites like Facebook, Twitter or through other mechanisms such as email. You should carefully review the privacy policies and practices of other websites, as we cannot control and are not responsible for privacy policies or practices of third-party websites.

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    Safeguarding Information

    Consistent with applicable laws and requirements, Zimmer Biomet has put in place physical, electronic, and administrative safeguards to protect Personal Information from loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure, consistent with legal obligations and industry practices. We evaluate these safeguards on an ongoing basis to help minimize risks from new security threats as they become known. However, as is the case with all websites, we unfortunately are not able to guarantee security for data collected through our Websites.

    If you are providing any Special Personal Information or sensitive personal information to us through our Websites, such as credit card details, please be sure that the computer you are using to do so has up-to-date anti-virus software in place, to minimize the risk of any access to the information before it reaches us. As is the case with all websites, we unfortunately are not able to guarantee security for information collected through our Websites.

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    Your Rights Regarding Your Personal Information

    Zimmer Biomet takes reasonable steps to ensure that Personal Information is accurate and up-to-date for the purposes for which it was collected. We encourage you to contact us to update or correct your information if it changes or if you believe any information that we have collected about you is inaccurate. You can also ask us to erase, restrict, or port your Personal Information and you may tell us if you object to our use of your Personal Information. Consistent with legal requirements and limitations, Zimmer Biomet will comply with reasonable requests to obtain a copy of Personal Information that we hold about you where applicable law requires we do so.

    If you are a resident of California, you may have the following rights:

    • Right to access personal information;
    • Right to data portability;
    • Right to deletion;
    • Right to disclosure: Users exercising this right can receive additional information regarding the sources from which we collect Personal Information, the purposes for which we collect and share Personal Information, the Personal Information of theirs we hold, and the categories of parties with whom we share their Personal Information;
    • Right to be free from discrimination on account of exercise of these rights;

    Please note that we do not “sell” Personal Information for monetary or other valuable consideration, including the personal information of minors under 16 years of age.

    To exercise your rights, please write to us at privacy.emea@zimmerbiomet.com or Zimmer Biomet, Attn:? Global Privacy Officer, P.O. Box 708, 1800 West Center Street, Warsaw, Indiana 46581-0708 USA. If you are a California resident, you may also submit your request here, via telephone at 844-922-2721, or via an authorized agent. If you use an authorized agent, we will require that the agent demonstrate that they are registered with the California secretary of state and have the authority to act on your behalf. Please note that we will require sufficient information for us to identify records responsive to your request. We may, after receiving your request, require additional information from you in order to honor the request.

    If you are concerned about how your Personal Information is used, please email us or contact us at the address below. Alternatively you may have a right to complain to your local data protection authority (if one exists in your country).

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    Right to Unsubscribe

    You may unsubscribe from our marketing or promotional emails. To do so, please email us at websupport@zimmerbiomet.com or use the unsubscribe mechanism offered in our marketing emails or other communications as applicable. Please note that if you already have requested our products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.

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    How Long Your Personal Information Will Be Retained

    We will retain your Personal Information for as long as we maintain a relationship with you, or provide a service for customers that serves you, and as long as is reasonably necessary thereafter for legitimate business purposes.

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    Our Data Protection Officer

    If you are located outside of the United States, such as in the European Economic Area (“EEA”), you may have the right to ask questions regarding or contact our Data Protection Officer. To do so, you may contact:? dataprotectionofficer@zimmerbiomet.com. You may also write to us at Zimmer Biomet, Attn: Global Privacy Officer, P.O. Box 708, 1800, West Center Street, Warsaw, Indiana 46581-0708.

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    Changes to This Privacy Policy

    We may update this Policy from time to time without notice. As such, you should review this Policy periodically. Your continued interactions with us, use of the products and services, or our Websites subject to this Policy constitutes your agreement to this Policy.

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    Contact Us

    If you have any questions, including how to access this policy in an alternative format, please email us at privacy.emea@zimmerbiomet.com or write to us at Zimmer Biomet, Attn: Global Privacy Officer, P.O. Box 708 1800, West Center Street, Warsaw, Indiana 46581-0708.? In addition, a link to Appendix 1 to this policy, a list of data controllers, is available here.

    Updated: January 2020

    ? 2020 Zimmer Biomet. All Rights Reserved.

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    All content herein is protected by copyright, trademarks and other intellectual property rights, as applicable, owned by or licensed to Zimmer Biomet or its affiliates unless otherwise indicated, and must not be redistributed, duplicated or disclosed, in whole or in part, without the express written consent of Zimmer Biomet.?